How UVAMAI runs four global hubs on MIRAI Task
Managing 24×7 client support across Sydney, Chennai, Dubai, and Mexico City with zero handoff latency.
- < 60s
- 4.2 min
- 14,000+
A ticket crossing four timezones has to arrive with its context intact. Handed over by email it loses half of it; handed over by reassignment it loses its owner.
Built MIRAI Task with automated follow-the-sun ticket migration. Tickets automatically transfer to the active regional desk with full AI-generated context summaries.
Reduced mean-time-to-resolution (MTTR) by 64% and achieved 99.8% customer satisfaction score across 200+ managed clients.